Average Reviews:
(More customer reviews)While it was shipped to me insulated in styrofoam, no cold packs were included in the shipment--which was heading to Atlanta in early September (the American South in the summer). I assumed that since I was paying over $20 for shipping--the absolute fastest time, greater care would be taken to ensure that the product arrived intact. Unfortunately, the chocolates I received were largely melted. I do not recommend the purchase of this item to be shipped to any region experiencing temperatures above 78 degrees.
UPDATE: Received an e-mail, which read (in part) as follows: First, my apologies for not answering you earlier... I didn't notice there was a melting issue with your order till late last week while addressing a small more recent delivery problem. Anyway, as you have noticed with your order, melting can and does happen in transit, but luckily only with an insignificant number of our packages as we only experience about two dozen or three dozen a year out of well over 15,000 packages. Insignificant when view in percentage terms, but still most infuriating when this happens.
The e-mail went on to note that they are replacing my order. I am stunned--I have had a melting issue before with a different chocolate company (remember, I live in Atlanta, Georgia, where summer temperatures are a bear), and I received nothing in the way of satisfaction. I figured it would be the same and didn't even bother to directly contact the company (a mistake on my part). I am *very* pleased with this level of service.
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